Privacy policy

Privacy Policy - 3DLab

Last updated: July 22, 2026

This Privacy Policy describes how 3DLab collects, uses, stores and protects the personal data of users who visit shop3dlab.it, make a purchase, use the services available on the website or communicate with us.

3DLab manufactures and sells aftermarket motorcycle accessories and components, including products configured, customized or made at the customer's request through the online configurator.

By using the website or placing an order, the user acknowledges this Privacy Policy. This policy applies to the processing of personal data carried out through shop3dlab.it and the related services.

1. Data controller

The controller of the personal data collected through shop3dlab.it is:

3DLab
Privacy and support email: info@shop3dlab.it
Website: shop3dlab.it
Country: Italy

For any question relating to this Privacy Policy or to exercise the rights provided for by applicable law, the user may contact us at info@shop3dlab.it.

2. Types of personal data processed

Depending on how the website and services are used, we may process the following categories of personal data:

  • Identification and contact data: first name, last name, email address, telephone number, shipping address, billing address and other contact details provided by the user.
  • Order-related data: products purchased or configured, selected variants, compatibility data, order notes, purchase history, information on shipping, returns, refunds and after-sales support.
  • Payment and transaction data: order amount, chosen payment method, payment confirmation, transaction status and information necessary to manage the order.
  • Customer account data: credentials, preferences, settings, saved addresses and information linked to the account, where the user decides to create an account on the website.
  • Communications with 3DLab: messages sent by email, contact form, customer support, social media or other communication channels.
  • Technical and browsing data: IP address, device data, browser, operating system, pages visited, date and time of access, online identifiers and information collected through cookies or similar technologies.
  • Marketing and preference data: consent to receive promotional communications, interactions with emails, advertisements, abandoned carts, product preferences and activity on the website, where applicable.

3DLab does not store the full payment card number. Payments are handled through external payment providers, such as Shopify Payments, PayPal or other providers available at checkout, according to their respective privacy policies and security measures.

3. Sources of personal data

Personal data may be collected:

  • directly from the user, when placing an order, filling in a form, creating an account, configuring a product, contacting support or communicating with us;
  • automatically through the website, by means of cookies, technical tools, system logs, online identifiers and similar technologies;
  • through service providers, such as e-commerce platforms, payment tools, couriers, analytics services, marketing, customer support and security providers;
  • through partners or third-party platforms, for example when the user interacts with our website, our ads, our social profiles or related services.

4. Purposes of processing

We process personal data for the following purposes:

  • Order management: receiving, confirming, preparing, customizing, shipping and delivering orders placed on the website.
  • Product configuration and customization: manufacturing products according to the specifications selected or communicated by the customer, including compatibility data, motorcycle model, color, text, logos or other requests.
  • Payment management: verifying payment, preventing fraud and managing any refunds.
  • Customer support: responding to requests for information, compatibility, technical support, returns, refunds, complaints and after-sales assistance.
  • Legal, tax and accounting obligations: fulfilling obligations provided for by applicable law.
  • Security and fraud prevention: protecting the website, users, IT systems and the business against improper use, unauthorized access, fraud or unlawful activities.
  • Improvement of the website and services: analyzing website performance, correcting errors and improving browsing, products, content and services.
  • Marketing and promotional communications: sending newsletters, offers, commercial communications, cart reminders and personalized ads, only where permitted by applicable law and, where required, with the user's prior consent.
  • Protection of rights: managing disputes, complaints, debt collection, checks, requests from authorities or any legal disputes.

5. Legal bases for processing

Personal data is processed on the basis of the following legal bases:

  • Performance of a contract or pre-contractual measures: to manage orders, configurations, payments, shipments, customer support, returns, refunds and communications relating to the purchase.
  • Legal obligations: to comply with tax, accounting, administrative and regulatory obligations or requests from competent authorities.
  • Legitimate interest: to prevent fraud, protect the website, improve services, manage complaints, protect our rights and ensure system security.
  • Consent: for sending promotional communications and newsletters and for using non-technical cookies or tracking tools, where required by applicable law.

6. Processing methods

Personal data is processed using electronic, IT and, where necessary, manual tools, adopting appropriate technical and organizational measures to protect the data against unauthorized access, loss, disclosure, alteration or unauthorized destruction.

Access to the data is limited to the parties who need to process it for the purposes indicated in this policy, such as authorized personnel, technical service providers, payment platforms, couriers, consultants and operating partners.

7. Disclosure of data to third parties

For the purposes indicated in this policy, personal data may be disclosed to third parties, including:

  • Shopify and other e-commerce platform providers;
  • payment providers, such as Shopify Payments, PayPal or other providers available at checkout;
  • couriers, shipping and logistics services;
  • IT, hosting, security, email, customer support and website management service providers;
  • marketing, advertising, analytics and campaign management service providers, where used;
  • tax, accounting, legal or administrative consultants, where necessary;
  • public, judicial or administrative authorities, where required by law or necessary to protect rights.

Third parties process personal data according to their respective privacy policies or, when acting on behalf of 3DLab, as data processors under applicable law.

8. Relationship with Shopify

The shop3dlab.it website is supported by Shopify, the platform that enables management of the online store, orders, checkout, payments, shipping and other functions connected to the e-commerce service.

Personal data provided by the user through the website may be processed by Shopify and other connected providers, including to allow the store to operate, ensure platform security, manage orders, payments, integrations and service improvements.

For more information on Shopify's processing of data, the user may consult Shopify's privacy policy available on Shopify's official website.

9. Cookies and tracking tools

The website uses technical cookies necessary for the correct operation of the online store, cart, checkout, security and user preferences.

With the user's prior consent, where required, the website may also use cookies or similar technologies for analytics, marketing, remarketing, advertising campaign measurement and ad personalization purposes.

The user can manage cookie preferences through the cookie banner on the website and, where available, through the Cookie Policy settings.

With consent, we use Microsoft Clarity to analyze website use in pseudonymous form through heat maps, clicks, scrolling and session replays, with the aim of improving website browsing and operation. Consent can be withdrawn at any time through "Cookie preferences".

More information is available in the Microsoft Privacy Statement.

10. Marketing, newsletters and promotional communications

If the user gives consent or where permitted by applicable law, 3DLab may use the email address or other contact details provided to send promotional communications, offers, updates, commercial content or cart reminders.

The user may withdraw consent or object to receiving promotional communications at any time by using the unsubscribe link included in the emails or by contacting us at info@shop3dlab.it.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Even after unsubscribing from promotional communications, the user may continue to receive operational communications relating to orders, payments, shipping, support or legal obligations.

11. International data transfers

Some service providers used for the operation of the website, payments, support, marketing or data analysis may process personal data in countries other than the country where the user resides, including outside the European Economic Area.

Where necessary, such transfers take place on the basis of mechanisms recognized by applicable law, such as European Commission adequacy decisions, Standard Contractual Clauses or other instruments suitable to ensure an adequate level of protection of personal data.

12. Retention of personal data

We retain personal data for the time necessary for the purposes for which it was collected and, subsequently, for the time required by applicable law or necessary to protect our rights.

  • Order, payment and billing data: retained for the period required by applicable tax, accounting and civil law.
  • Customer support, returns, refunds and complaint data: retained for the time necessary to manage the request and for any contractual or legal protection needs.
  • Customer account data: retained until account deletion is requested, except for further retention obligations.
  • Marketing and newsletter data: retained until consent is withdrawn or deletion is requested, except for further lawful retention.
  • Technical data, cookies and tracking tools: retained as indicated in the Cookie Policy, cookie banner and settings of the relevant tools.

When the data is no longer necessary, it is deleted, anonymized or retained only within the limits permitted by law.

13. Data security

We adopt appropriate technical and organizational measures to protect the personal data processed through the website. However, no IT system or online transmission method can be considered completely secure.

The user is invited to use secure passwords, not to share credentials and to use secure channels when sending confidential information.

14. Children's data

The website and 3DLab services are not intended for minors. We do not knowingly collect personal data from minors without the consent of the person exercising parental responsibility, where required by applicable law.

If you believe that a minor has provided us with personal data without adequate authorization, you may contact us at info@shop3dlab.it to request its deletion, within the limits provided by law.

15. Links to third-party websites or services

The website may contain links to websites, social platforms, payment services, shipping services or other platforms managed by third parties.

3DLab is not responsible for the privacy practices, content or security of third-party websites and services. The user is invited to consult the respective privacy policies before providing personal data to such parties.

16. Rights of the data subject

Within the limits and under the conditions provided for by applicable law, the user may exercise the following rights:

  • right of access to their personal data;
  • right to rectify inaccurate or incomplete data;
  • right to erasure of data, in the cases provided for by law;
  • right to restriction of processing;
  • right to data portability;
  • right to object to processing;
  • right to withdraw consent, where processing is based on consent;
  • right to lodge a complaint with the competent supervisory authority.

To exercise their rights, the user may contact us at info@shop3dlab.it. Before responding to the request, we may ask for information necessary to verify the identity of the requester.

We will respond to requests within the time limits provided for by applicable law.

17. Complaints

If the user believes that their personal data is being processed in breach of applicable law, they may contact us at info@shop3dlab.it.

The user also has the right to lodge a complaint with the competent supervisory authority. In Italy, the competent authority is the Garante per la protezione dei dati personali.

18. Changes to this Privacy Policy

This Privacy Policy may be updated over time to reflect regulatory, technical, operational or organizational changes.

The updated version will be published on this page with the date of the last update. We invite users to consult this page periodically.

19. Privacy contacts

For questions about this Privacy Policy, requests relating to the processing of personal data or to exercise the rights provided for by applicable law, you can contact 3DLab via:

Email: info@shop3dlab.it

3DLab - Aftermarket motorcycle accessories and components, configurable online and made at the customer's request.