Refund policy

Return, Withdrawal, Refund and Warranty Policy - 3DLab

This policy governs requests for withdrawal, returns, refunds, replacements and assistance relating to orders placed on shop3dlab.it.

3DLab manufactures and sells aftermarket motorcycle accessories and components, including items configured, customized or made at the customer's request through the online configurator.

1. Types of products sold

The products sold on shop3dlab.it may fall into the following categories:

  • Products configured or customized through the online configurator: products purchased after clicking the "Customize yours now" button and after selecting specifications, features, compatibility, colors, variants, text, logos, configurations or other details requested by the customer.
  • Products made to measure or on request: products made, adapted or modified according to specific instructions provided by the customer before or after the order.
  • Standard products: any items that can be purchased without configuration, customization or individual specifications requested by the customer.

The fact that a product is produced or prepared after the order does not automatically exclude the right of withdrawal. The exclusion applies in the cases provided for by current law, in particular for goods made to measure or clearly customized.

2. Products configured through the online configurator

Products purchased through the 3DLab online configurator, accessible from the "Customize yours now" button, are configured or manufactured based on the specifications selected by the customer before purchase.

The specifications may include, by way of example:

  • color or color combination;
  • text, logos, numbers, graphics or aesthetic details;
  • measurements, adaptations or technical requests;
  • combinations of components or configurations selected by the customer.

When the product is made, modified or configured according to the specifications chosen by the customer, it is considered a good made to measure or clearly customized pursuant to Article 59 of Italian Legislative Decree 206/2005.

For these products, except in the event of a defect, error or non-conformity, the right of withdrawal for simple change of mind is excluded.

The exclusion of the right of withdrawal does not in any way limit the customer's rights in the event of a defective, incorrect, damaged or non-conforming product.

3. Right of withdrawal for standard products

For any standard products that are not customized, not configured and not made to the customer's specific request, the consumer has the right to withdraw from the contract within 14 days from delivery of the product, without having to provide any reason.

To exercise the right of withdrawal, the customer must inform 3DLab of their decision within 14 days from delivery.

The communication may be sent via:

To meet the withdrawal deadline, it is sufficient for the customer to send the communication before the 14-day period expires.

4. Exclusion of withdrawal for customized or made-to-measure products

Pursuant to Article 59 of Italian Legislative Decree 206/2005, the right of withdrawal is excluded for the supply of goods made to measure or clearly customized.

Therefore, except in the event of a defect, error or non-conformity, products cannot be returned for a simple change of mind when they are:

  • configured through the online configurator;
  • made according to specifications selected by the customer;
  • customized with colors, text, logos, graphics or details chosen by the customer;
  • adapted to a specific model, year, measurement or compatibility indicated by the customer;
  • made or modified at the individual request of the customer.

This exclusion concerns only withdrawal for change of mind and does not apply in the event of a defective, incorrect or non-conforming product.

5. Product condition in the event of withdrawal

In the event of withdrawal relating to a standard product, the product must be returned intact, complete with all components received, if any, and, where possible, in its original packaging.

The customer is responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

The product must not be damaged, modified, permanently installed, worn or used beyond what is necessary to check its characteristics.

6. Return methods in the event of withdrawal

After communicating withdrawal relating to a standard product, the customer must return the product without undue delay and in any case within 14 days from the date on which they communicated their decision to withdraw.

The deadline is met if the customer ships the product before the 14-day period expires.

Unless otherwise agreed with 3DLab, the direct costs of returning the product in the event of withdrawal for change of mind are borne by the customer.

Before shipping the product, the customer must contact 3DLab at info@shop3dlab.it to receive return instructions.

7. Refund in the event of withdrawal

In the event of valid withdrawal relating to a standard product, 3DLab will refund all payments received from the customer, including any standard delivery costs incurred at the time of purchase.

Any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery method offered by 3DLab will not be refunded.

The refund will be made without undue delay and in any case within 14 days from the day on which 3DLab is informed of the customer's decision to withdraw from the contract.

3DLab may withhold the refund until the returned product has been received or until the customer has provided proof of having shipped it, whichever occurs first.

The refund will be made using the same payment method used by the customer for the purchase, unless otherwise agreed between the parties and without additional costs for the customer.

8. Defective, incorrect or non-conforming products

If the product received has a lack of conformity, is different from what was ordered or has a problem attributable to 3DLab, the customer may contact us at info@shop3dlab.it.

The report should include:

  • order number;
  • detailed description of the problem;
  • clear photos or videos of the product received;
  • photos of the installation or of the affected part, if useful to verify compatibility and the issue encountered.

The request for photos or videos is used exclusively to verify the problem and propose the correct solution.

We recommend reporting any problems as soon as possible after delivery, preferably within 48 hours, so that we can handle the request more quickly. This deadline is indicative only and does not limit the rights granted to the consumer by the legal warranty.

9. Solutions in the event of a defective, incorrect or non-conforming product

In the event of a defective, incorrect or non-conforming product, 3DLab will assess the request and propose an appropriate solution in accordance with current law.

Depending on the case, the solution may consist of:

  • repair or correction of the product, where possible;
  • replacement of the product or of the affected component;
  • free shipment of the correct or missing component;
  • partial refund, if agreed and appropriate;
  • full refund, in the cases provided for by law or when it is not possible to resolve the problem otherwise.

Where possible, 3DLab prioritizes replacing the component or sending the correct part, so as to resolve the problem in the fastest and most practical way for the customer.

10. Legal warranty of conformity

Products sold to consumers are covered by the legal warranty of conformity provided for by the Italian Consumer Code.

For new goods, the legal warranty lasts 2 years from delivery of the product.

The seller is responsible for lack of conformity existing at the time of delivery of the goods and becoming apparent within the time limits provided for by law.

In the presence of a lack of conformity, the consumer has the right to have the goods brought into conformity, free of charge, by repair or replacement, unless the remedy requested is impossible or imposes disproportionate costs compared with the other available remedy.

When repair or replacement is not possible, is not carried out within a reasonable time, is ineffective or causes significant inconvenience to the consumer, the customer may be entitled to a proportional price reduction or termination of the contract, in the cases provided for by law.

11. Warranty exclusions

The legal warranty does not cover damage or problems caused by:

  • incorrect installation;
  • improper use or use not in accordance with the intended purpose of the product;
  • modifications, cuts, drilling or adaptations carried out by the customer without instructions from 3DLab;
  • impacts, falls, accidents or stresses incompatible with the nature of the product;
  • ordinary wear and tear;
  • exposure to heat, chemicals, fuels, solvents or conditions incompatible with the product;
  • incompatibility due to incorrect or incomplete information provided by the customer;
  • installation on modified vehicles or vehicles that do not correspond to the specifications indicated in the product page.

In case of doubt about compatibility, the customer is invited to contact 3DLab before purchase.

12. Selection and compatibility errors

The customer is invited to carefully check the model, year, measurements, compatibility and product specifications before completing the order.

3DLab is not responsible for product selection errors by the customer or for incompatibility resulting from incorrect, incomplete or unverified information provided by the customer.

Where possible, 3DLab may nevertheless offer support in identifying a solution, such as sending an alternative component, an agreed replacement or other commercial solutions assessed on a case-by-case basis.

13. Order cancellation

The customer may request cancellation of the order by promptly contacting 3DLab at info@shop3dlab.it.

For standard products, cancellation is possible if the order has not yet been prepared or shipped.

For configured, customized or made-to-measure products, cancellation is possible only if the request is received before production, customization, configuration or processing has started.

Once production, customization, configuration or processing of a made-to-measure or clearly customized product has begun, cancellation may no longer be possible.

14. How to contact us

For requests relating to withdrawal, returns, refunds, defects, compatibility or after-sales support, you can contact 3DLab via:

We normally reply within 24 hours on business days.

15. Standard withdrawal form

The customer who wishes to exercise the right of withdrawal for a standard product may use the following template and send it to info@shop3dlab.it:

Subject: Withdrawal request for order [order number]

I hereby give notice of withdrawal from the sales contract relating to the following order:

  • Order number:
  • First and last name:
  • Email used for the order:
  • Product purchased:
  • Order date:
  • Date product received:
  • Address:

Consumer's signature, only if this form is sent in paper format.

3DLab - Aftermarket motorcycle accessories and components, configurable online and made at the customer's request.